Shipping Policy – Carbon Customs

Order Processing & Production

• Once your order is placed, it will take 1-2 business days to begin production.
• Our products are custom-made, and production typically takes around 10 business days.
• Production times may vary slightly depending on demand, but we aim to complete all orders as quickly as possible.

Shipping & Delivery

• Once production is complete, shipping takes approximately 5-7 business days.
• Shipping times may vary based on location, courier delays, or unforeseen circumstances.
• Tracking information will be provided once your order has shipped.

Total Estimated Delivery Time

From the date you place your order, expect an estimated delivery time of 16-19 business days (processing + production + shipping).

Shipping Delays & Refunds

• Delays caused by couriers, customs, or other external factors are beyond our control.
• Refund requests due to shipping delays will only be considered 5 days after the expected arrival date based on tracking information.

Lost or Missing Packages

• If tracking shows no movement for 21 days (domestic) or 30 days (international), we will investigate and provide a resolution.
• If your order is marked as delivered but you did not receive it, please check with your local post office or courier before contacting us.

By placing an order with Carbon Customs, you agree to these shipping terms.