Refund Policy

Refund Policy – Carbon Customs

No Refunds for Change of Mind

At Carbon Customs, we take pride in providing high-quality custom products for Holden Commodores. Please note that we do not offer refunds or exchanges for change of mind, incorrect orders, or buyer’s remorse.

Order Cancellations

Orders cannot be canceled or modified once they have been placed, as processing begins immediately.

Shipping & Delivery Delays

All shipping timeframes are clearly stated in the product descriptions. Refunds for late deliveries will only be considered 5 days after the expected arrival date, based on tracking information. If your order is still in transit, we cannot issue a refund.

Eligible Refunds & Replacements

Refunds or replacements are only granted under the following conditions:

• Damaged or Defective Items – If your item arrives damaged or defective, you must provide clear photo/video evidence within 48 hours of delivery.
• Incorrect Item Received – If you receive the wrong item, you must first return the incorrect product to us before we send a replacement. We will cover return shipping costs, and once we receive the item in unused condition, we will ship the correct item and provide a $100 refund for the inconvenience.
• Lost in Transit – If tracking shows no movement for 21 days (domestic) or 30 days (international), we will investigate with the courier before issuing a resolution.
• Non-Delivery – If tracking confirms the package was never delivered, we will offer a replacement or refund.

How to Request a Refund

1. Contact our support team at carboncustoms.aus@gmail.com within the specified timeframe.
2. Provide your order number and clear evidence (photos/videos) of the issue.
3. Our team will review your claim within 3-5 business days and provide the next steps.

Chargeback & Fraud Prevention

All orders are processed with fraud detection measures. If a chargeback is filed without first contacting our support team, we will provide Shopify/PayPal with proof of delivery and policy agreement to dispute fraudulent claims.

By purchasing from Carbon Customs, you agree to these terms.